FAQ

1. ORDERS

ORDERS

How do I place an order?
To place an order, browse our catalog, select the items you want, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
Can I cancel or modify my order after placing it?
You cannot cancel your order yourself, but we can of course help you. The order can only be cancelled before it has shipped and before our warehouse has started working with the order. After that, we cannot guarantee a cancellation.
Can I change the shipping address afrer i placed an order?
You must contact our client service team to change your shipping address. The shipping address can only be changed before the order has shipped. Currently, we can only change the shipping address within the delivery country.
What should I do if i receive a damaged or incorrect item?
If you receive an item that is not in a perfect condition, please send an email as soon as possible to support@corvo-milano.com with your order number and a picture of the fault.
My order or an item from my order has been cancelled.
Occasionally, orders or parts of an order are cancelled for reasons such as: Item(s) not available Difficulty processing payment Shipping issues Duplicate order If we cancel your order, you will receive an email explaining the reason. You will not be billed for any cancelled items. If you haven’t received a notification about a cancellation, please contact our Client Service team at support@corvo-milano.com

2. PAYMENTS

PAYMENTS

What are the payment methods available?
CORVO accepts the following payment methods: Credit or debit card (Visa, Mastercard, American Express). By payment apps: via Paypal, Apple pay (mobile) and Android pay (mobile). All transactions are secure and encrypted. We never store your credit card information.
I forgot to add a billing address to my order. what can I do?
If you forgot to include a billing address with your order, please contact our customer support team as soon as possible to update your information, with your order number and billing address via support@corvo-milano.com Please note that if your order has already processed and dispatched, we are unable to change the details of your order.
Why was my payment refused?
Please kindly contact your bank in case your payment is declined or cancelled.
Where can I find my invoice?
You can find your invoice by checking your email for an order confirmation or invoice email, logging into your account on our website and navigating to the “My Orders” section, or contacting our customer support team for assistance at support@corvo-milano.com

3. PROMO & DISCOUNT

PROMO & DISCOUNT

Can I get a discount on my order?
We are pleased to offer all new clients at CORVO a one-time 10% discount. Simply subscribe to our newsletter and confirm your email address. Once you do, we’ll send you a discount code to apply at checkout.
My discount code isn't working. What should I do?
If your discount code isn’t working, please check the code for errors and ensure it hasn’t expired. If you still have issues, contact our customer support team for assistance at support@corvo-milano.com
Is it possible to use multiple promo codes at checkout?
No, you can only use one promo code per order at checkout.

4. SHIPPING

SHIPPING

Are there any shipping charges?
Shipping charges depend on your location and the shipping method selected. Any applicable charges will be displayed at checkout before you confirm your order.
How long does it take to dispatch my order?
Usually we dispatch orders within 2-3 business days. Please note that our distribution center does not dispatch orders on Saturday, Sunday and Italian bank holidays. While our aim is to dispatch your order in the time scale indicated above, we do not take responsibility in the event that the delivery time is longer than indicated. Please note that during sale periods our dispatch time might be longer.
What is the delivery time for my order?
Within the EU and Italy, orders are usually delivered the next business day. Orders outside of the EU usually take 3-5 business days to arrive. Delivery times are indicated from the day the order has been dispatched.
Do I need to pay customs fees?
We are pleased to take care of all import taxes and custom duties for our clients. However, please note that certain countries’ customs regulations might not allow this. If you have any doubts, please contact our client service team.
How can I track my order?
Once your order is dispatched, you receive an email notification that contains a tracking link.
Are there any countries you do not ship to?
Due to international restrictions, we are currently unable to ship to Russia, Belarus, Iran, North Korea, and Syria.
Do I need to sign for my order?
Orders may require signature upon delivery, at which point responsibility for the shipment passes to you.
I have not received my order. what should I do?
We kindly invite you to open a claim with your carrier and contact our customer service at support@corvo-milano.com. Please kindly note that any claim regarding the delivery must be submitted in 14 working* days following the delivery of the parcel *After this period, we are not able to claim any lost orders.

5. RETURNS

RETURNS

What is your return policy?
Our return policy allows you to return items within 14 days of receipt. Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase. Please return products with all the accessories that were included in the parcel, including the dust bag and extra handles, otherwise we are unable to accept the return. If you are interested in a different size or colour, please return the item(s) and place a new order.
How do I initiate a return?
To initiate a return, please contact our customer service team via email at
support@corvo-milano.com
You will receive instructions on how to proceed.
Do you refund delivery charges?
Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order. In such cases, we will provide a prepaid shipping label.
When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund. It usually takes 14 business days for the refund to appear on your original payment method.
Can I exchange an item instead of returning it?
We do not provide exchanges at this time. If you are interested in a different size or colour, please return the item(s) and place a new order.

6. CONTACT US

CONTACT US

How can I get in touch with customer support?
For information about products, orders, returns & exchanges and all online support, please feel free to contact us at support@corvo-milano.com. Our client Service is an English and Italian speaking team. We are open Monday to Friday 10am – 5pm Central European Time. We aim to respond to all inquiries within three business days.
Can I get more information about a product I would like to purchase?
If you need more information about a product you’re interested in or would like to purchase, please feel free to reach out to our sales team: info@corvo-milano.com
Where is your store located?
We currently do not have a physical store, but we are working towards opening one in the near future. For the latest news and announcements, including store openings, please subscribe to our newsletter.

ZIPPERS

The zippers used in our products represent excellence in terms of sustainability and safety.
Each zipper is certified OEKO-TEX STANDARD 100 CLASS I, ensuring they are free from harmful substances and the utmost respect for the environment.
The tape of our zippers, made from 70% recycled polyester, has obtained GRS (Global Recycle Standard) certification, guaranteeing not only full traceability of recycled materials but also compliance with strict environmental and social criteria throughout the supply chain.

CARE

  • do not force the slider in case of jamming
  • store in a dry place at room temperature
  • if the zipper is stuck or not smooth, apply graphite from a pencil or paraffin on the teeth to restore glide

The production process begins with the preparation of recycled polyester tape, then, through a high-precision process, the zipper teeth are molded onto the tape creating a uniform and durable tooth pattern.
During assembly, the slider and stops are applied to ensure proper operation and optimal closure. Finally, each zipper undergoes rigorous strength and glide tests to ensure full compliance.

UNLEATHER - MOON COLLECTION

YATAY material represents a concrete step towards the future of sustainable fashion, offering an eco-friendly alternative to leather.
This material is partially made using mycelium, the vegetative structure of fungi. The mycelium used is a by-product of the citric acid production process: during fermentation, which is based on biological waste, CO₂ is sequestered, contributing to the reduction of overall emissions.
YATAY is a line boasting certifications recognised by the USDA (United States Department of Agriculture), GRS (Global Recycled Standard), FSC® (Forest Stewardship Council®), and PETA (People for the Ethical Treatment of Animals).
YATAY enables a 30% reduction in CO₂ emissions.

  • 30% Emissions of C02

Composition:

  • 70% PU (51,8% Biomass)
  • 18% RECYCLED CO
  • 12% CO

 

FABRIC MADE WITH ECONYL® YARN

The twill fabric used for our linings is made with ECONYL® regenerated nylon yarn: an innovative material that transforms nylon waste such as fishing nets, fabric scraps, old carpets, and industrial plastic into a new high-quality yarn.
Through a regeneration and purification process, the nylon is restored to its original purity, ready to be used in the fashion and interior industries.
ECONYL® nylon can be endlessly recycled without ever losing its properties, ensuring new products without the use of virgin resources.
The ECONYL® yarn helps reduce environmental impact and conserve natural resources, making it the ideal choice for a more sustainable and responsible future.

  • 70.000 Barrels of oil saved

The yarn is woven and dyed in piece with GRS-certified dyes and waterproofed with PFC-free products. Finally, a light layer of resin is applied to prevent fraying.

Composition:
90% PA (Regenerated ECONYL® Nylon)
10% PU

 

METAL ACCESSORIES

The metal accessories used in our products are made from zamak, a zinc alloy chosen for its excellent quality-price ratio. For components requiring particular mechanical strength, we use carefully selected iron.
The production process is designed to ensure minimal environmental impact, thanks to negligible emissions and full recycling of waste.
The processing starts with melting the material at a temperature between 380 and 450 °C, followed by a high-precision die-casting phase that allows perfect shapes with minimal waste. Each component is then subjected to rigorous quality controls to verify strength and surface finish.

MAINTENANCE

  • avoid prolonged contact with water and humidity
  • clean with a soft, dry cloth after each use
  • do not use aggressive cleaners or chemicals
  • store in a dry place at room temperature

Composition

95.0% Zinc
4.0% Aluminum
0.04% Magnesium
1.0% Copper

ACCESSORI METALLICI

Gli accessori metallici utilizzati nei nostri prodotti sono realizzati in zama, una lega di zinco scelta per l'ottimo rapporto qualità-prezzo. Per i componenti che richiedono una particolare resistenza meccanica, utilizziamo invece ferro accuratamente selezionato.

Il processo produttivo è progettato per garantire un impatto ambientale minimo, grazie a emissioni trascurabili e al riciclo completo degli scarti.

La sua lavorazione inizia con la fusione del materiale a una temperatura compresa tra 380 e 450 °C, seguita da una fase di pressofusione ad alta precisione che consente di ottenere forme perfette, riducendo al minimo gli sprechi. Ogni componente viene poi sottoposto a rigorosi controlli di qualità per verificarne la resistenza e la finitura superficiale.

MANUTENZIONE

  • evitare il contatto prolungato con acqua e umidità
  • pulire con un panno morbido e asciutto dopo ogni utilizzo
  • non utilizzare detergenti aggressivi o prodotti chimici
  • conservare in ambiente asciutto e a temperatura ambiente

Composizione:

95.0% Zinco
4.0% Alluminio
0.04% Magnesio
1.0% Rame

CERNIERE

Le cerniere utilizzate nei nostri prodotti rappresentano l'eccellenza in termini di sostenibilità e sicurezza.

Ogni cerniera è certificata OEKO-TEX STANDARD 100 CLASSE I, che garantisce la totale assenza di sostanze nocive e il massimo rispetto per l'ambiente.

Il nastro delle nostre cerniere, realizzato con il 70% di poliestere riciclato, ha ottenuto la certificazione GRS (Global Recycle Standard), che garantisce non solo la completa tracciabilità dei materiali riciclati, ma anche il rispetto di rigorosi criteri ambientali e sociali lungo tutta la filiera produttiva.

MANUTENZIONE

  • non forzare il cursore in caso di inceppamento
  • conservare in ambiente asciutto e a temperatura ambiente
  • in caso di zip bloccata o poco scorrevole, utilizzare una matita di grafite o paraffina sui denti per ripristinare la scorrevolezza

Il processo di produzione inizia con la preparazione del nastro di poliestere riciclato, quindi, attraverso un processo di alta precisione, i denti della cerniera vengono modellati sul nastro creando un disegno dei denti uniforme e resistente.

Durante la fase di assemblaggio, vengono applicati il cursore e i fermi per garantire il corretto scorrimento della chiusura e una tenuta ottimale. Infine, ogni cerniera viene sottoposta a rigorosi test di resistenza e scorrevolezza per garantire la piena conformità.

UNLEATHER - COLLEZIONE MOON

Il materiale YATAY rappresenta un passo concreto verso il futuro della moda sostenibile, offrendo un’alternativa ecologica alla pelle.

Questo materiale è realizzato in parte utilizzando il micelio, la struttura vegetativa dei funghi. Il micelio impiegato è un sottoprodotto del processo di produzione dell’acido citrico: durante la fermentazione, che si basa su rifiuti biologici, avviene il sequestro di CO2, contribuendo alla riduzione delle emissioni complessive.

YATAY è una linea che vanta certificazioni riconosciute da USDA (United States Department Of Agriculture), GRS (Global Recycled Standard), FSC® (Forest Stewardship Council®) e PETA (People for the Ethical Treatment of Animals).

YATAY consente una riduzione del 30% delle emissioni di CO₂.

Composizione:

  • 70% PU (51,8% Biomass)
  • 18% RECYCLED CO
  • 12% CO

 

TESSUTO REALIZZATO CON FILATO ECONYL®

Il tessuto twill delle nostre fodere è realizzato con filato di nylon rigenerato ECONYL®: un materiale innovativo che trasforma rifiuti di nylon come reti da pesca, scarti di tessuto, vecchi tappeti e plastica industriale in un nuovo filato di alta qualità.
Attraverso un processo di rigenerazione e purificazione, il nylon viene riportato alla sua purezza originale, pronto per essere utilizzato nell'industria della moda e degli interni.

Il nylon ECONYL® può essere riciclato all'infinito senza mai perdere le sue proprietà, garantendo nuovi prodotti senza l'utilizzo di risorse vergini.

Il filato ECONYL® contribuisce a ridurre l'impatto ambientale e a risparmiare risorse naturali, rappresentando la scelta ideale per un futuro più sostenibile e responsabile.

Il filato viene tessuto e tinto in pezza con coloranti certificati GRS e impermeabilizzato con prodotti privi di PFC. Infine, viene applicato un leggero strato di resina per evitare lo sfilacciamento.

Composizione:
90% PA (Nylon Rigenerato ECONYL®)
10% PU